1. Agreement
These Terms of Service (the “Terms”) form a binding agreement between you, or the organization you represent (“Customer” or “you”), and AI Infrastructure (“we”, “us” or “our”) governing access to and use of our websites, dashboard, APIs, compute, inference, storage, networking, billing and related services (the “Services”). By creating an account or using the Services you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind it.
2. Accounts
You must provide accurate registration information and keep it current. You are responsible for all activity under your account, including activity by anyone using your credentials or API keys. Keep credentials confidential, use multi-factor authentication where available and notify us promptly of any unauthorized use.
3. Use of the Services
Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Services during your subscription. You will comply with our Acceptable Use Policy and all applicable laws, including export control and sanctions laws. We may update the Services over time, and we will not materially reduce core functionality of paid Services during a paid term without notice.
4. Free launch credit
New accounts may receive promotional launch credit and free inference tokens. Promotional credit has no cash value, is non-transferable, may expire, and may be withdrawn if we reasonably suspect abuse, duplicate accounts or violations of these Terms. Usage beyond promotional credit is billable.
5. Fees, metering and billing cycles
Fees are based on metered usage at the rates published on our Pricing page or in your order form. Prepaid CPU and GPU compute is measured by running time, inference per token, and storage and data transfer per unit consumed.
CPU and GPU compute is prepaid: you choose an instance type or accelerator, a count and a number of hours, and purchase that time before the instances or cluster are provisioned, either from your compute balance or at checkout. Prepaid time is consumed only while the instances or cluster are running. When prepaid time is exhausted the instances or cluster are paused unless auto-renew is enabled and your compute balance covers the renewal. Unused prepaid time is returned to your compute balance when the instances or cluster are deleted. Promotional launch credit applies to inference and other usage and does not apply to prepaid compute hours; compute balances are credits for future use on the Services and are not redeemable for cash except where required by law.
All other usage accrues continuously and is settled every thirty (30) days by itemized invoice for usage-billed accounts, or every five (5) days for revenue-share accounts (each a “Billing Cycle”). Invoices are due upon issuance unless your order form states otherwise. You authorize us to charge the payment method on file, where one is provided, for amounts due. Fees are exclusive of taxes, which you are responsible for paying, except taxes on our net income.
6. Overdue balances and access restriction
If any invoice remains unpaid after its due date, your account becomes past due. While an account is past due, we may restrict access to the Services so that only the billing and overview areas of the dashboard remain available until the balance is settled. Running workloads may be paused, and API requests may be declined.
Partial payments are accepted and credited to your account immediately, but the full outstanding balance is required to restore access. Once the full balance is paid, access is restored automatically. Data in your account is retained during a restriction period in accordance with Section 11, and we will provide notice before any deletion for non-payment.
7. VentureRails
If you use VentureRails to report revenue events, route revenue or issue invoices to your own customers, you are responsible for the accuracy of the data you submit, for your relationship with your customers and for your obligations as a seller, including taxes, refunds and consumer protection requirements. Amounts routed through VentureRails may be subject to applicable fees disclosed in the dashboard and to verification and compliance checks.
8. Customer data
You retain all rights in the data, content, prompts, outputs and models you upload to or generate with the Services (“Customer Data”). You grant us a limited license to process Customer Data solely to provide, secure and support the Services and as described in our Data Processing Addendum. We do not use Customer Data to train shared models.
9. AI outputs
AI-generated outputs may be inaccurate, incomplete or inappropriate for your use case. You are responsible for evaluating outputs, implementing appropriate human review and ensuring your use complies with applicable laws, particularly in high-impact domains such as healthcare, finance, employment and legal services.
10. Service levels
Service level commitments, where applicable, are described in our Service Level Agreement. Service credits are your sole and exclusive remedy for failure to meet those commitments.
11. Term, suspension and termination
These Terms remain in effect while you use the Services. You may close your account at any time after settling outstanding amounts. We may suspend or terminate access for material breach, non-payment, security risk or legal requirement. After termination, you may export Customer Data for thirty (30) days, after which we may delete it in accordance with our retention practices.
12. Warranties and disclaimers
We warrant that paid Services will perform materially as described in our documentation. Except as expressly stated, the Services are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party’s aggregate liability arising out of these Terms will not exceed the amounts paid or payable by you to us in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply to your payment obligations or to either party’s indemnification obligations.
14. Indemnification
You will defend and indemnify us against third-party claims arising from Customer Data or your use of the Services in violation of these Terms. We will defend and indemnify you against third-party claims alleging that the Services, as provided by us, infringe that party’s intellectual property rights.
15. General
We may update these Terms by posting a revised version and, for material changes, providing notice. Continued use after changes take effect constitutes acceptance. These Terms, together with any order form and the policies referenced here, are the entire agreement between the parties. If any provision is unenforceable, the remainder stays in effect. Questions about these Terms can be sent through our contact page.