How to get help
- AI ops copilot: instant answers about your environment, right in the dashboard.
- Documentation and guides: step-by-step instructions for common tasks.
- Support requests: contact our team from the dashboard or the contact page.
- Scale plan: 24/7 engineering desk with priority response.
- Sovereign plan: a named mission team that knows your environment.
Billing support
Usage is invoiced every 30 days. If an invoice becomes overdue, access to the billing and overview pages remains available so you can settle it, while other features are restricted until the full balance is paid. Partial payments are credited to your account immediately. Our team is happy to help with any billing question.
Before you contact us
- Check the status page for active incidents.
- Include your project name, region and the approximate time of the issue.
- Never send API keys or passwords in a support request.